Complaints

If at any time you should feel dissatisfied or feel that you may have cause for complaint you should raise the matter initially with the Advocate dealing with your case.  If, after doing so, you are still dissatisfied you should write to “The Complaints Handling Director”, marking your letter “Private & Confidential”, who will seek to resolve matters to your satisfaction.   Please set out in as much detail as possible the nature of your complaint, and how you would wish this to be resolved.  The Complaints Handling Director will review the file and speak with any relevant members of staff as appropriate and will endeavour to resolve matters to your satisfaction.  If a complaint relates to the conduct of a staff member rather than to the work undertaken, the Director may initiate disciplinary procedures at his/her discretion.   If after this you remain dissatisfied (or if your complaint relates to all of the Directors of the company), we have an arrangement with an outside firm who upon request may review your complaint further.

In accordance with requirements of the Advocates Practice Rules 2024 the following details are provided as to complaints received and dealt with by the practice. during 2024 two complaints were received. One complaint related primarily to representation at the police station, and conduct and decisions of the police/prosecuting authorities, and was resolved by our providing clarification as to the processes involved, the role of the duty advocate, the powers of the police and prosecuting authorities.  The second complaint related to the processes and procedures surrounding joint property purchase and land registration, and was resolved through correspondence.